Warranty

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Warranty:
Any Hamilton product that exhibits a defect in materials or workmanship within a period of one year from date of purchase will be repaired or replaced, at our option, free of charge. However, the defect must be promptly reported to the factory or selling dealer, and prior authorization must be obtained from the factory before returning or reworking product. Warranty does not apply in cases of overload, misapplication, accident, abuse, normal wear-and-tear, damage in transit, or unusual operating conditions (such as temperature extremes) about which we are not consulted in advance. Hamilton products are not intended for human conveyances or amusement rides. In all cases our liability shall be limited to the factory invoice cost of the product.


Three-Year Product Warranty
New Three-Year Product WarrantyHamilton Caster has a lot of confidence in the quality and endurance of its casters and wheels. So confident that we are proud to offer a three-year product warranty on most forged steel casters & industrial wheels. This guarantees the original purchaser of select Hamilton products a three-year limited warranty from the date of original invoice against manufacturer defects in materials and workmanship under normal use.

This three-year warranty covers all Hamilton Casters in the following series with Forged Steel, Metal, Duralast, Duralast XC, Poly-Soft®, Superlast® XC, Ultralast, or Super Ultralast  wheels equipped with either precision ball bearings or precision tapered bearings: MD, MDD, EPSD, SEC, EHD, CH, HS2, EHD2, ES, FM, EHS, HS, WH, EC. All part numbers that are covered by this new warranty are now identified on this website  with the superscript '3YR'.  Hamilton casters and wheels are proving themselves day-after-day in the field. Customers who want to buy the best casters and wheels available realize that they might have to pay a little extra, but they receive substantially more value from Hamilton. It's all about buying peace of mind. And unlike many caster sources, this three-year product warranty comes from a 100-year old manufacturer.

The integral forged steel kingpin, a feature used in Hamilton's heavy duty swivel casters, is guaranteed for life . If an integral forged steel kingpin bends or breaks causing a caster to fail, Hamilton will replace the caster at no charge. Only swivel caster models appearing in this catalog with the Forged Steel logo are covered by this lifetime guarantee.