THREE-YEAR WARRANTY (effective January 1, 2004)
Covers Select Forged Steel Casters, Kingpinless Casters, and Select Industrial Wheels.
Hamilton Caster has a lot of confidence in the quality and endurance of its casters and wheels. We're so confident that we are proud to be the first and only industrial caster manufacturer offering an industry-leading three-year product warranty on most Forged Steel Casters, Kingpinless Casters and many industrial casters.
This guarantees the original purchaser of select Hamilton products a three-year limited warranty from the date of original invoice against manufacturer defects in materials and workmanship under normal use. Those casters and wheels covered under the warranty shown to be unserviceable due to defects in materials or workmanship within three years from date of purchase will be repaired or replaced, at the option of the manufacturer, without charge for materials or Hamilton labor (excludes cost of freight to and from the Hamilton Caster manufacturing facility.)
The warranty excludes damage resulting from product misuse or abuse, improper installation, impairments from accidents, product modifications, product neglect or acts of God. Damage incurred due to shipping and handling does not constitute a defect under this warranty. Warranty does not include costs of removal, installation, labor, inconvenience or consequential damages.
All Integrally Forged Swivel Kingpins
(This warranty has been in effect for years and we have yet to replace a caster!)
Hamilton Caster guarantees the original purchaser of Hamilton's Forged Steel Integrally forged kingpin casters a lifetime warranty against the kingpin bending, breaking, or failing. All integrally forged swivel casters with kingpins shown to be bent, broken, or failed due to defects in materials or workmanship over the life of the caster will be replaced without charge for materials or labor (excludes cost of freight to and from the Hamilton Caster manufacturing facility.)
The warranty excludes damage resulting from product misuse or abuse, improper installation, impairments from accidents, product modifications, product neglect or acts of God. Damage incurred due to shipping and handling does not constitute a defect under this warranty. Warranty does not include costs of removal, installation, inconvenience or consequential damages.
Repairs/Replacements Under These Warranties
In the unlikely event that the Hamilton Caster's warranted product should prove defective during the warranty period, original purchaser must contact Hamilton Caster Customer Support for a return material authorization (RMA) at 1-800-733-7655 or 513-863-3300. Products returned for repair/replacement must be securely packed to prevent damage and shipped charges pre-paid along with proof of purchase and the return material authorization number. Within a reasonable amount of time from its receipt of your product so shipped, Hamilton will ship to you, at its option, the repaired product or a new or reconditioned product of comparable or greater specified functionality. All repaired or replacement products shall be warranted for the remainder of the original product warranty.
HAMILTON CASTER MAKES NO OTHER EXPRESS OR IMPLIED WARRANTY WITH RESPECT TO THE PRODUCT OTHER THAN THE LIMITED WARRANTY SET FORTH ABOVE. NO HAMILTON CASTER & MFG. CO. DEALER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY. UNLESS UNENFORCEABLE OR UNLAWFUL UNDER APPLICABLE LAW, HAMILTON CASTER DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE, AND THE LIABILITY OF HAMILTON CASTER & MFG. CO., IF ANY, FOR DAMAGES RELATING TO ANY ALLEGEDLY DEFECTIVE PRODUCT SHALL UNDER ANY TORT, CONTRACT, OR OTHER LEGAL THEORY BE LIMITED TO THE ACTUAL PRICE PAID FOR SUCH PRODUCT AND SHALL IN NO EVENT INCLUDE INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR INDIRECT DAMAGES OF ANY KIND EVEN IF HAMILTON CASTER & MFG. CO. IS AWARE OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.