Monday, May 02, 2016 1:52 PM
The advent of 3D Printing, at first a novelty, has become a vital tool for innovative high tech companies like Hamilton Caster. While GE and Ford have touted their rapid progress with 3D printing, many other companies are achieving incredible accomplishments behind closed doors.
“At Hamilton our investment in 3D printing has had a surprisingly larger impact on our company that we first thought,” says Jevon Lambright, a design engineer at Hamilton. “We’ve used it across several divisions including sales, marketing, R&D and operations.”
For example, a customer requested a unique mounting plate with mounting holes in odd places. As a proof of concept to make sure the part would work, we used our 3D printer to make a prototype.”
Check out some other ways that Hamilton has leveraged this technology.
A prototype for the new Ergo X2 Swivel technology
Prototypes of new foot operated swivel locks.
Not limited to engineering, our Lean 5S events created a demand for 3D printed tool holders on the factory floor.
Early design of new Spinfinity Maintenance-free caster.
Do you have an idea that you want to test? Contact us.We'll put our brains and 3D printers to work for you.
Sunday, May 01, 2016 9:41 AM
Sometimes it takes an engineer to get the marketing right. Our challenge to the engineering department was to demonstrate the cool way that Hamilton’s four-wheel-steer industrial trailers work.
“Game on!” said the engineering department.
Using our 3D printers, the engineers printed the RC Tugger and Four-wheel-steer Trailer. Taking it a step further, as engineers always do, they 3D printed scale models of the industrial trailers and built a mock-up of a distribution floor to boot.
Of Hamilton’s four steering systems, the most popular type is the four-wheel steer design that can navigate turning in tight aisles. Check out our video that demonstrates this capability here. Makes you want to dig your remote control cars out of winter storage, doesn’t it?
Saturday, April 30, 2016 9:40 AM
Even the engineers at Volkswagen like to make videos of how their trailers work. Their recipe: first cut a Volkswagen in half…
From there they designed a trailer assist that can back up in a straight line or turn tight corners, drive itself and get strange looks from all who witness it. Very cool, Volkswagen. Hey, do you have a 3D printed model of that?
Friday, April 29, 2016 9:32 AM
Hamilton has worked with auto companies throughout its long history, and maybe our ancestors were even involved with some of these crazy car designs from the past.
Thursday, April 28, 2016 9:25 AM
Upselling is not restricted to the sales department any longer; in fact customer service representatives are often in a better position to understand the needs of a customer and the products or services that might benefit.
Sure, upselling is useful to a company's bottom line, but it can also be perceived as high quality service when it is done right. These tips will help your customer service representatives sell effectively.
Know the Difference between Upselling and Cross-Selling
Upselling and cross-selling are two different processes that require slightly different approaches to be successful. Let’s go to McDonalds.
McDonald’s employees always ask, “Do you want fries with that?” This is cross-selling, the act of offering a complementary product or service to the original item purchased.
If you order a Coke at McDonald’s, the same smiling employee asks if you’d like a large Coke for just 10¢ more. This is upselling because it encourages the customer to upgrade his purchase.
Restrict the Sale to Customers Already in a Transaction
Cross-selling and upselling are used with customers who have already decided to make an initial purchase. Once a customer decides to buy from you, more than half the battle is already won, and they may be much more open to the additional purchase.
Offer Upsells and Cross-Sells that Make Sense
The suggestion of an upsell or cross-sell that does not fit the original purchase could derail a purchase. Your suggestion has to fit the buyer’s exact needs at the very moment he or she plans to buy. Otherwise, you could lose it all.
Don't overdo it.
Both cross selling and upselling are excellent sales strategies. But don’t overdo it. Stick to pitching a few items that are well targeted toward your customers’ wants, needs, and preferences.
Keep It Honest
We know buyers can be skittish. If they feel at any point that something’s not quite right, they’ll bolt. The more open and honest and transparent you are during the purchase process, the more likely those buyers will hang around to finish the purchase.
Wednesday, April 27, 2016 12:45 PM
At age 44, Nolan Ryan was the oldest pitcher in major league history to pitch a no-hitter. Ryan holds the MLB record for no-hitters racking up 7 through his long career. He is the only player to have appeared in MLB games over 4 decades and he holds the distinction of striking out seven pairs of fathers and sons.
Friday, April 01, 2016 10:40 AM
Realizing that maintenance and repair costs of plant floors include lost production time, inefficiencies, worker comfort and safety, our customer was concerned about protecting the expensive concrete floors in their brand new facility.
Committed to a failure-free environment, an aircraft manufacturer challenged Hamilton to a create heavy duty caster with a low contact pressure.
The company required 128 heavy duty casters each rated at 15,000 lbs. and designed to apply a maximum contact pressure of 750 psi per caster to the concrete floors. No small task.
Working with our customer and a key supplier, a four-person team at Hamilton buckled down. Using computer modelling, the team zeroed in on a polyurethane wheel design that achieved the desired results.
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After hours of computer simulation, the prototype exceeded the customer requirements resulting in a wheel with two-inch thick tread of Hamilton's new DuraGlide polyurethane material that delivered 698 psi per caster, well below the customer’s psi requirement.
Once the wheel spec was finalized, Hamilton machined and fabricated the dual wheeled caster with a toe guard and a dual heavy duty brake.
The client appreciated Hamilton’s efforts. “You were the only supplier to dig in your heels and come up with a solution. Hamilton was committed to meeting our challenge. The magic worked and the casters are on the stands. Thank you again for all of the technical support! These are cool!!!
Thursday, March 31, 2016 10:19 AM
A new material handling system. An army of existing push carts. The challenge? Tow existing push carts throughout the plant using a custom designed mother cart that’s both adaptable and economical.
The solution? The Hamilton Mother Cart XT2759.
It’s open on one side so the customer’s existing carts can be pushed in easily. Spring loaded mold-on rubber locking wheels retract inside the cart’s frame when the daughter carts reach their resting spot against the dock bumpers.
A quick touch advances the control lever to the locked position and the over center toggle linkage is engaged to securely lock the cart for transport.
Locked and loaded, wheels equipped with precision tapered bearings handle the thrust loads during towing. Hamilton’s precise steering geometry ensures that the cart will follow seamlessly, minimizing wheel scrub, vibration and wear.
The end result is world-class equipment tailored for our customer’s exact application. Case closed.
XT2759 Technical Specifications
- Four Wheel Auto-Steer trailer
- Adjustable tie rods and drag linkage
- Used in a Mother/Daughter configuration
- Holds (2) of the customer’s existing carts
- Locks daughter carts in place for towing
- Frame Size 60-1/2” x 128” x 9-1/4” high
- Open frame construction
- Capacity – 1,100 LBS
- Hinged towing tongue with socket / ball couplers
- Duralast Polyurethane Wheels with precision tapered bearings
- Safety Yellow finish / conspicuity tape for high visibility
Wednesday, March 30, 2016 10:17 AM
You’ve circled the block three times looking for a parking place. There’s no garage so you’re forced to parallel park. Ah-ha! One space between a Lexus and BMW. Maybe, just maybe, you can squeeze in. You tug at the wheel and inch your way backwards taking care not to hit one of the luxury cars...
Goodyear looks ahead to a better way. Spherical shaped Eagle-360 tires can move backwards, forwards or sideways. The concept tires introduced at the Geneva International Motor Show earlier this month, can reshape the future for autonomous cars.
Besides outstanding maneuverability, embedded sensors in the Eagle 360 communicate road and weather conditions to the vehicle control system and even to other nearby cars. The 3D printed tread mimics the pattern of the human brain and behaves like a sponge. The tires stiffen when dry and get softer in wet conditions to deliver excellent driving performance and resistance to hydroplaning.
So buckle up and drive – well, thataway. See a demo.
Tuesday, March 29, 2016 10:01 AM
On a typical day, Marcus Daily served 300 customers from his sidewalk hot dog cart in Washington, Missouri. But lines were so long that he had to do something. He set out to build a bigger hot dog cart and got carried away.
So carried away that Guinness World Records recognized the new cart as the largest hot dog cart at 9 feet, 3 inches tall by 23 feet, 2 inches long and 12 feet, 2.75 inches wide. The wheels and the sides are embossed with diamond-patterned quilted stainless steel.
The colossal push cart – and yes, it is movable – is a scaled-up stainless steel model that is three-and-a-half times the size of the original, as verified by a State of Missouri land surveyor.
The Hotdog Man’s cart is a full-time family-run business and he claims that his hot dogs are the “world’s best”. Serving only Nathan’s all beef jumbo hot dogs, his menu includes 33 different hot dog combinations, as well as a few other items, like nachos, gyros, tacos, bratwurst and Italian beef sandwiches. Prices range from $3 to $12.
It’s a hard choice between his most expensive concoction, the D-Day Dog, which features two hot dogs, six cheeses, bacon, Italian beef and a second bun on top and the best selling Wonder Wienie topped with cream cheese, red onions and jalapeños.
Pass the mustard!