Hamilton Named 2012 Family Business of the Year 1 Hamilton Named 2012 Family Business of the Year

“The history of this business could be summed up in just two words: hard work,” said former Hamilton president Ralph Lippert in 1939.

He was proven right again when Hamilton was named Family Business of the Year.

Several generations of Lipperts later the message is still the same, and thanks to our lean journey, we're stronger than ever. Even during a recession.

“Family businesses employ 75 percent of all new employees in the U.S. economy.” — Goering Center

Current Hamilton president Dave Lippert and other family members were on hand to receive the award from the University of Cincinnati's Goering Center, presented to the family business (50+ years in the region) that best adapted to recent economic challenges.

“We're honored to receive this award,” he said. “Every employee at Hamilton has worked tirelessly to help us go lean in every aspect of our business to improve shipping times, productivity and quality. And we'll only continue to get better.”

According to the Goering Center, family businesses employ 75 percent of all new employees in the U.S. economy, and we couldn't be more excited to be part of that growth.

Learn more about the award, which is now proudly displayed in our lobby.

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The Big Number: 75 Custom Trucks for U.S. Military 2 The Big Number: 75 Custom Trucks for U.S. Military

To haul platoons of top-secret aircraft parts around a factory, the U.S. military enlisted Hamilton.

We recently built 75 different custom trucks of various lengths to carry up to 4,000 pounds each. Sorry, we can't tell you types of aircraft they're used to build, but we can tell you that national defense depends on them.

Here are the tech specs:

  • 42" wide by 144" long by 15 ¾" deck height
  • Deck made of oak hardwood, set flush in steel angle frame, reinforced by center rails underneath
  • Equipped with heavy-duty automatic couplers (jaw and bail)
  • Six tie-down rings, three on each deck side
  • Running gear: two swivel casters (S-CH-13RT) with 10" x 3" mold-on, rubber tire wheels and two 12" by 4" mold-on, rubber tire load wheels
  • All wheels have tapered roller bearings and pressure-lubrication fittings
  • Woodwork sanded and varnished; steelwork enameled hammertone blue; couplers painted safety yellow

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Get to Know Our VP of Sales: Jim Lippert 3 Get to Know Our VP of Sales: Jim Lippert

When Hamilton's vice president of sales isn't solving the world's problems one caster at a time, he's dreaming about football. Like most of us at Hamilton, sports flow through Jim's veins. So much that if he weren't selling the toughest casters on the planet, you'd see him on ESPN.

Here's more about Jim:

Favorite Part of the Job: I'm a numbers guy. Just like a coach who praises his team for success. We consistently beat our goals for shipping times and exceed our customers' expectations. And that's great for us. But what makes it rewarding is to see that excitement flowing throughout the company, from the factory floor to the front office. It's Hamilton's culture.

Also: If a customer asks “what's the status of my order?” We usually tell him “it's already shipped.”

Hobbies: Sports. I like playing tennis and watching football and baseball. Especially the Cincinnati Bengals and Reds, and my Michigan Wolverines. Side note: My wife went to Ohio State, so it's definitely a house divided during football season.

Pets: Two dogs, a golden retriever/black lab mix and a beagle mix. Our retriever is named “Dude.” He picks up the newspaper for us every morning. All we have to say is “Dude, get the newspaper,” and then we reward him with breakfast.

What Most People Don't Know About Me: I made the National Spelling Bee in 1975. Unfortunately, it was before ESPN televised it. I placed 39th out of 80. Also, I was an Army officer for more than seven years and worked in the Hamilton factory during high school.

Best Qualities of a Hamilton Sales Engineer: We're experienced, responsive and easy to do business with. And you never have to fumble through a phone tree to get ahold of us. You'll always deal with a real person who knows the ins and outs of our products – even custom orders.

Want to talk sports smack, or go in depth about a custom truck or caster? Call Jim directly. 888.435.1485

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Did You Hear? Mars Rover Built on Hamilton Casters 4 Did You Hear? Mars Rover Built on Hamilton Casters

If you missed the big news last month: Our Maxi-Duty casters were used during the construction of the Mars Curiosity rover at NASA's Jet Propulsion Laboratory.

Check out the full story and learn about Hamilton's extra-planetary mission.

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Hamilton Sales Tip: Listen First. Act Second. 5 Hamilton Sales Tip: Listen First. Act Second.

Want to better your chances at making a sale? Sit back and listen.

Hamilton's sales engineers agree that listening to the customer is the most important cog in the wheel of the sales process.

“Instead of focusing on the customer buying, listen to everything they have to say,” said Hamilton sales engineer Larry Latimer. “Don't interrupt them, and take everything they say seriously. Most people remember you by how you make them feel. And when you remember every detail, you make them feel important.”

Those minor details can turn a small, standard order into a custom, bulk order. And when you listen and connect with a customer, you build the trust necessary to move them to the next part of the buying process.

It could be something as simple as discovering you went to the same school as the customer, or you both share the same love for sports. But remember: Listen first. Act second. And always be genuine.

Have a sales tip to share with us? Drop us a note.

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  • Issue: September 2012
  • 1 Hamilton Named 2012 Family Business of the Year
  • 2 The Big Number: 75 Custom Trucks for U.S. Military
  • 3 Get to Know Our VP of Sales: Jim Lippert
  • 4 Did You Hear? Mars Rover Built on Hamilton Casters
  • 5 Hamilton Sales Tip: Listen First. Act Second.