The toughest on the planet guaranteed.
Three Year Product Warranty
Hamilton Caster has a lot of confidence in the quality and endurance of its casters and wheels. We're so confident that we are proud to offer an industry-leading three year product warranty on most forged steel casters and industrial wheels. This guarantees the original purchaser of select Hamilton products a three year limited warranty from the date of original invoice against manufacturer defects in materials and workmanship under normal use.
This three-year warranty covers all Hamilton casters in the following series with Forged Steel, Metal, Duralast®, Duralast®XC, Poly-Soft®, Superlast® XC, Ultralast™, and Super Ultralast™ wheels equipped with either precision ball bearings or precision tapered bearings: MD, MDD, EPSD, SEC, EHD, CH, HS2, EHD2, ES, FM, EHS, HS, WH, EC. All model numbers covered by this new warranty are identified in this catalog with the superscript ‘3YR ’. Those select casters and wheels covered under the warranty shown to be unserviceable due to defects in materials or work-manship within three years from date of purchase will be repaired or replaced, at the option of the manufacturer, without charge for materials or labor (excludes cost of freight to and from the Hamilton Caster manufacturing facility).
All Integrally Forged Kingpins: Hamilton Caster guarantees the original purchaser of Hamilton’s Forged Steel casters a life-time warranty against the kingpin bending, breaking, or failing. All integrally forged swivel casters with kingpins shown to be bent, broken, or failed due to defects in materials or workmanship over the life of the caster will be replaced without charge for materials or labor (excludes cost of freight to and from the Hamilton Caster manufacturing facility.)
Which casters and wheels are guaranteed?
Check the list below, or look for the 3-year warranty logo on their corresponding product pages. Have questions about your warranty? Drop us a line.
All Other Standard Products: Any Hamilton product that exhibits a defect in materials or workmanship within a period of one year from date of purchase will be repaired or replaced, at our option, free of charge. However, the defect must be promptly reported to the factory or selling dealer, and prior authorization must be obtained from the factory before returning or re-working product. Warranty does not apply in cases of overload, misapplication, accident, abuse, normal wear-and-tear, damage in transit, or unusual operating conditions (such as temperature extremes) about which we are not consulted in advance. Hamilton products are not intended for human conveyances or amusement rides. In all cases our liability shall be limited to the factory invoice cost of the product.
All warranties above exclude damage resulting from product misuse or abuse, improper installation, impairments from accidents, product modifications, product neglect or acts of God. Damage incurred due to shipping and handling does not constitute a defect under these warranties. Warranties do not include costs of removal, installation, labor, inconvenience or consequential damages.
Repair/Replacements Under Warranty
In the unlikely event that the Hamilton Caster’s warranted product should prove defective during the warranty period, Original purchaser must contact Hamilton Caster Customer Support for a return material authorization (RMA) at 1-800-733-7655 or 513-863-3300. Products returned for repair/replacement must be securely packed to prevent damage and shipped charges pre-paid along with proof of purchase and the return material authorization number. Within a reasonable amount of time from its receipt of your product so shipped, Hamilton will ship to you, at its option, the repaired product or a new or reconditioned product of comparable or greater specified functionality. All repaired or replacement products shall be warranted for the remainder of the original product warranty.
Hamilton Caster makes no other express or implied warranty with respect to the product other than the limited warranties set forth above. No Hamilton Caster & Mfg. Co. Dealer, Agent, or Employee is authorized to make any modification, extension, or addition to these warranties. Unless enforceable or unlawful under applicable law, Hamilton Caster disclaims all implied warranties of merchantability, non infringement, and fitness for a particular purpose, and the liability of Hamilton Caster & Mfg. Co. If any damages relating to any allegedly defective product shall under any tort, contract, or other legal theory be limited to the actual price paid for such product and shall in no event include incidental, consequential, special, or indirect damages of any kind even if Hamilton Caster & Mfg. Co. is aware of the possibility of such damages. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.