Manufactured Lean in the USA
The Revolution Blog

Our new live chat feature really cuts to the chase

Friday, Jun 29, 2018

In the fast-moving, get-it-done yesterday world of caster manufacturing, waiting is whack.

Hamilton is here for you with our new live chat feature, launching today, June 29th 2018 on Hamiltoncaster.com & Cartsandtrailers.com. Get all your questions answered quicker and have more confidence knowing you’re choosing the right Hamilton products on the spot.

We’ve partnered with Olark, an open live-chat platform with a user-friendly interface, to bring our customers real-time convenience. Users can access live-chat anytime by clicking on the red chat box in the bottom right-hand corner of our website. Enjoy a personal, one-one-one experience that not only answers your questions quickly but lets you know you’re talking to a live human.

According to a report by Zendesk, a leading cloud-based customer service platform, people feel most satisfied using a live chat feature, compared to other options such as voice, email and even social media messaging. They can get what they need in real-time without the hassle of calling or waiting.

Just another way we’re putting our customers in charge.

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